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TROUBLESHOOTING
Problem Possible causes / Solutions
Steam mop can not turn on • Check whether the plug is securely plugged into the electrical
socket or not.
• Check your fuse or breaker.
Steam mop can not make steam • Check whether there is water into the water tank.
• Thesteamtemperatureisnotenoughhigh.Afterpluggingin,wait
20 sec to heat up.
• The steam rate is controlled by the movement frequency. Try to
move the product a little faster.
Steam mop leaves water on the
oor
• Check to see if the cleaning pad is too wet.
• Thesteamtemperatureisnotenoughhigh.Afterpluggingin,wait
20 sec to heat up.
Floors are too cloudy, streaky or
spotty after steaming
• The cleaning pad might be dirty. Turn off the product disconnecting
the power cord and change the cleaning pad.
• Ifyouwash thecleaning padwithpowderdetergent,thepower
may stay in the pad. Please wash the pad with liquid detergent.
• Ifyouneedtocleantheareawithstubbornstains,pleasespreada
chemicaldetergentontheoorandthencleanitwithsteammop.
• Theremayberesiduesontheoorafteryoucleantheareawith
chemicaldetergent.Pleasecleantheooragainwithsteammop.
Steam mop is hard to push • Make sure the cleaning pad is correctly attached.
• Check to see if the pad is excessively dirty. If so, replace the
cleaning pad.
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